Frequently Asked Questions

Everything you need to know about your Lugz experience.

How do I determine my correct size in Lugz footwear?

Most of our boots and sneakers run true to size. We recommend checking our detailed Size Guide located on each product page for specific measurements and international conversions.

What is your return policy for online orders?

We offer a 30-day return policy for unworn merchandise in its original packaging. Please visit our Returns Portal to start your request and receive a prepaid shipping label.

How long does shipping typically take?

Standard shipping usually takes 3-7 business days within the continental United States. Expedited shipping options are available at checkout if you need your order sooner.

Are Lugz boots waterproof?

While many of our styles feature water-resistant materials, only specific models labeled 'Waterproof' are fully seam-sealed to prevent moisture entry. Check the product description for specific weather-rating details.

Do you offer international shipping?

Currently, we ship to the United States and select territories. We are working on expanding our international shipping capabilities in the near future.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and interest-free installment payments via Afterpay.